Delivery & Shipping Policy
We are dispatching goods by FedEx/Bluedart/Delhivery as available during checkout and chosen by you.
We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.
Shipping Time / Delivery Time
Usually we ship the order within same day of the order. 99% of our orders are shipped within 24 Hours.
We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
Orders placed before 5.00 PM will be shipped on the same day except on Sundays and Public Holidays.
Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
Please plan your order allowing sufficient time for the delivery instead of last minute orders.
Frequently Asked Questions
Q. Do you ship to international address?
Currently, we only ship within India.
Q. Who will bear the Return items costs?
Usually return costs are borne by the seller or the end customer. We follow the same.
Q. Who will bear the delivery cost?
We provide Free Shipping on or order above Rs.2000/- across India and rest will charge as standard shipping rates, if it is COD, you need to pay Rs.40 or 3% extra.
Q. Does compoindia.com provide COD or Prepay only for dropshipping orders?
Q. Incorrect Address
If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.
Q. Can I change the delivery date for my order?
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
Q. What happens when the shipment is lost in-transit?
When the shipment is lost in-transit, you can drop an email at firstname.lastname@example.org, we will ship a new order to customer once we receive a confirmation from our courier partner.
Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.
Reasons for undelivered shipment:
- Customer not contactable
- Incomplete address
- COD amount not ready
- Future delivery requested by the customer
- Customer refused delivery
- Door/premises/office closed
Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.
Q. What if the customer is not available at the location at the time of delivery?
If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.