Frequently Asked Questions
Q. Why we choose compoindia?
We provide you the platform to buy the product for personal use or for reselling on different offline or online e-commerce platform like Facebook, Instagram, own online store, and other online portals. We always try to give the best quality products at the best price so you can sell products on a good margin. We not only help you with the products but we also guide you to how you can grow and start your e-commerce business. When you become business partners with us we help you in every aspect where we can help you to run your business.
Q. What types of products compoindia provide?
We have a wide range of products in many categories, we only choose the top-selling products for you that are high in demand. The price which we have mentioned on our portals are the only retail prices.
Q. Is it necessary to have an account with compoindia?
Yes, it is mandatory to have a Registered Account with us. You will be able to place the order only if you are an account holder with us. This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.
Q. Shipping & Delivery Time
Once the order is confirmed and paid, the same day we initiate the order for dispatch process. However, the Delivery time for an order would be 1-3 working days. compoindia is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price.
Q. Can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. It is recommended to please notify as early as possible and we shall do our best to help.
Q. How can I track an order?
You will receive an email with the tracking number once your order leaves the warehouse. The handling time for an order would be maximum 3-5 working days unless communicated otherwise.
Q. Do you ship to international address?
Currently, we only ship within India.
Q. Who will bear the Return items costs?
Usually return costs are borne by the end customer.
Q. Who will bear the delivery cost?
We provide Free Shipping on or order above Rs.2000/- across India and rest will charge as standard shipping rates, if it is COD, you need to pay Rs.40 or 3% extra.
Q. Can I change the delivery date for my order?
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
Q. What do you mean by the expected delivery date in the tracking link?
The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.
Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.
Reasons for undelivered shipment:
- Customer not contactable
- Incomplete address
- COD amount not ready
- Future delivery requested by the customer
- Customer refused delivery
- Door/premises/office closed
Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.
Q. What if the customer is not available at the location at the time of delivery?
If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
Q. How to contact compoindia?
You can mail us at firstname.lastname@example.org